Cancellation Policy

Please read information about our cancellation policy

Because this is a very small inn, cancellations seriously jeopardize our ability to remain open since we keep the cost of rooms as low as possible — so please abide by our cancellation policy, which is routinely enforced unless the Inn is inaccessible or otherwise unavailable due to inclement weather or other such factors that make travel unsafe. Cancellation fees are generally not waived for personal matters (such as illnesses, injuries, the death of a loved one). Note that reservations are transferable — so you are welcome to have family, friends, or others assume your reservation in your place as long as either you or they pay the full price.

  • For cancellations made 7 days prior to check-in on your scheduled arrival date, no cancellation fee will be charged.
  • For cancellations made 4 – 6 days prior to check-in on your scheduled arrival date, a fee of 50% will be charged to your credit card.
  • For cancellations made 0 – 3 days (72 hours) prior to check-in on your scheduled arrival date, the full price of the reservation will be charged to your credit card.

NOTE: Requests for cancellations must be made in writing to karantownsend@gmail.com. Telephone calls are welcomed but must be followed up with a written request before the cancellation can be made. A written confirmation of your cancellation will be emailed to you as soon as the cancellation is completed.


Additional Policies

Please read information the additional policies of the Inn

CHECK-IN/CHECK-OUT: Check-in is at 4:00 p.m. Check-out is at 11:00 a.m. The Inn has indoor and outdoor common areas you can use if you arrive early and your room isn’t ready. Late check-in is not a problem since the innkeeper lives on the premises. Late check-out generally isn’t possible — however, you can continue to use the common areas after 11:00 a.m.

LAUNDRY: The washer/dryer is not self-service. Please let us know if you want laundry done. The cost to wash and dry laundry is $5/load.

RAGS: Please ask for rags and/or brushes rather than use bath towels for cleaning shoes, bicycles etc.

ELECTRONIC DEVICES: (televisions, radios, etc.) should be used only with “headphones” so that other guests are not disturbed. We have earbuds for sale in the Store. Quiet hours in the Inn are from 10 p.m. through 6 a.m.

BICYCLES: Bicycles should be locked up on the patios — they are not allowed in the houses. We have $3 locks for sale.

ALCOHOL: You may bring alcohol into your room and enjoy it inside the Inn or on the back patios. According to West Virginia law, no alcohol can be consumed on at street level, which would include the Inn’s front patios.

KEYS: Please return your keys to the mailbox on the balcony of the Mountain House in the envelope in which you received them. Please check your pockets and purses so that you can avoid the $20 fee that will be charged to your credit card if the keys are not returned.

FIRES & FLAMES: Smoking, candles, lanterns, and other fires are not permitted inside the buildings due to insurance and fire regulations.


Don’t just take out word for it… read it from our guests!


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